We hope that you are happy with our service and of course your purchases from Dougal's Den, in the event of any problems we will do everything we can to help resolve your problem.

Website

If you are experiencing problems with our website then you can always give us a call on 01538 369404 or e-mail us at woof@dougalsden.co.uk and we will try to help.

Payment Processing

On rare occasions problems with a 3rd party such as our payment processor may mean that we are not able to take your order or you may get some error messages when trying to complete your transaction. In the event that this happens to you please try your transaction again. If this fails please give us a call as we may be in a position to take telephone orders or at least take your details so we can contact you to complete your purchase at a later time.

Not happy with your purchases

In the event that you are unhappy with any of your items when you receive them we will always offer you a refund or an exchange. All that we ask is that you contact us by e-mail on woof@dougalsden.co.uk prior to sending back your items to let us know the reason for your return. Then simply return your items in the original condition with all original packaging. As soon as we receive your return we will carry out a refund.