Dougal's Den Delivery
We aim to dispatch all orders within 24 hours of payment (Monday to Friday). Please allow extra time for delivery in busy periods like Christmas. If the rare event that your item is out of stock we will contact you immediately to arrange an alternative delivery date or to arrange a full refund.
Our delivery charges are based on the weight of the items ordered, we do not charge a flat fee for all items as we believe that is unfair to customers who choose only to order small lighter items. Generally postage charges for the majority of our items range from £3.00 to £5.00 although this is dependent on the postage selected.
We use Royal Mail for deliveries and there are a number of options you can specify for delivery timescales depending on the products selected. These include 1st and 2nd class. The different charges for each of these options will be displayed after you have entered your delivery address details.
Heavy or large items such as carriers or beds may be delivered by courier direct from our supplier. Delivery times on some items vary, from 24 hours to 3 to 5 working days depending on the item. Details of delivery timescales are all displayed on the individual product pages.
You can order items to be sent to a friend or a work address, we may in some curcumstances contact you to confirm delivery details where the billing address is different to the delivery address.
Please note that if you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day. However we will contact you to let you know if your order is subject to a split delivery.
We can dispatch orders to non UK addresses. If your country is not listed please contact us and we will be able to discuss delivery options with you.
Countries we deliver to
- Isle of Man
- New Zealand
- United States
Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are to be left with a neighbour, please understand that this is at your own risk.