Security and Privacy

Privacy

Your privacy is of great importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, email address, payment address and details). All such information is held on secure servers. 

Dougal's Den complies fully with all applicable Data Protection and consumer legislation, and we will treat all your personal information as fully confidential.

None of our employees have access to your credit or debit card information as we only use reputable third-party banking systems to handle credit or debit  card transactions. They receive the information needed to verify and authorise your credit or debit card to process your order. All such organisations are under strict obligation to keep your personal information private.

You can read more about how your personal data is handled in our full privacy policy which is incorporated in our Terms and Conditions.

Forgotten Password 

If you have forgotten your password simply enter your e-mail address on the forgotten password link on the login page and we will send you instructions about how to access your account. Please change any system generated passwords to protect your account.

If you experience any problems resetting your password Or if you receive a new password which you did not request then please contact us immediately by calling 01538 399819. 

Transaction Security

We appreciate how important it is to securely store any information that you provide and dougalsden.co.uk maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore have confidence that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.dougalsden.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. You will also see this certificate on our site which will show that we have active SSL encryption technology in place.

You can verify our site security here

Verified by Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with dougalsden.co.uk, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us. By asking you to submit an additional password when you perform any on line credit card transactions.

In order to use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

      Visit the Verified by Visa website

      Visit the Mastercard® SecureCode™ website

Once you've registered and created your own private password with your card issuer, you'll be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: Your Verified by Visa or Mastercard SecureCode™ password is not your dougalsden.co.uk account password. At no time does dougalsden.co.uk have access to your Verified by Visa or Mastercard SecureCode™ password.